Terms and Conditions

  • We will provide you with a free no obligation quote.
  • Once an order is placed we will confirm the full cost, excluding postage and packing.
  • A sample of each invitation or card will be sent out for checking.  This should be signed and returned to Roseneath Studio, Bo’ness.  The proof reading is the sole responsibility of the customer.
  • If the total cost of the order is less than £50 then we will require payment in full before we can undertake making the order up.
  • Where the total cost of the order is more than £50 excluding postage and packing, then a 50% non-refundable deposit is required before we undertake making the order up.  The remaining 50% must be paid 2 weeks prior to the order being dispatched.  The order will only be posted after full payment including postage and packing has been received.   
  • There will be no postage and packing costs if you are collecting the order however order payment arrangements will still have to be met.
  • Occasionally the specifications and availability of the materials from the suppliers and manufacturers change without notice so we recommend that when placing an order you ensure that all of your stationery is ordered at the same time and that you order sufficient numbers of each item including a few spare in case of mistakes or additional guests.
  • Since our invitations and cards are all handcrafted and customised there may be very slight differences in some of them however we work to a high specification to ensure that these are kept to a minimum.  
  • If you make changes to an order when the work has already been agreed then you may incur additional charges to cover work already done and any additional materials required.
  • Should an order be cancelled for any reason, any money already paid will be non-refundable.  If the order has been completed but not paid for then the remaining balance will require to be paid. 
  • It is the responsibility of the customer for gaining copyright permission for use of hymns in all Order of Service and any photographs or images used.
  • All orders are carefully checked packed and sent out in perfect condition.  If damage occurs during transit please notify us immediately so that we can arrange replacements.  In these circumstances you must return all damaged goods including the packaging for inspection, as failure to do so would invalidate your claim to a replacement order free of charge.
  • All orders sent by a courier must be signed for and cannot be left in a designated drop off area.
  • In the unlikely event that an error has been made by us, please notify us immediately so that we can rectify the problem.
  • External links shown on this website are not connected to Roseneath Studio in any way. 

                We aim to create excellence